APS5 Case Officer - Hobart

Posted 26 May 2022
Salary$45 - $55 per hour
Job type Contract
DisciplineGovernment Federal

Job description

The Role

DFP Recruitment are currently supporting a medium to large federal government agency in sourcing multiple Case Officers across the APS5 equivalent level for a national program.

These contracts offer a generous hourly rate with accrued leave, overtime and 15.4% superannuation.  The contract is until 1 May 2023 with the possibility of an extension,
You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.


The Case Officer will be required to manage a caseload and apply relevant legislation to assess applications for validity, make recommendations on eligibility and offer advice on decisions. You will:
  • Communicate with applicants, nominees and third parties and present messages in a clear, concise, and articulate way.
  • Research and make decisions based on subject matter knowledge and judgement.
  • Keep accurate and comprehensive records (including report writing, case notes, and official records).
  • Advise applicants on legislation, policy, procedures.
  • Resolve applicant enquiries. 
  • Provide quality control and quality assurance on applications and check the work quality of others.
  • Manage time and organise work against performance expectations.

About You

Our ideal candidate will have strong abilities in interpreting and applying legislation.  Your background may include a range of experience including but not limited to case management, nursing, complaints handling, social work and dealing with reportable incidents.

In addition, you will be able to demonstrate the following:
  • High level of accuracy and attention to detail in reading, writing, and talking about applications, their processing and recording.
  • Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.
  • Experience developing influential working relationships with a wide range of stakeholders, both internal and external.
  • Sound analytical skills to evaluate applications and related issues and contribute to solutions.
  • A well-developed understanding of relevant legislation and policy frameworks.
  • Resilience, persistence, and a result-orientated attitude with the ability to be accountable for decisions and actions.
  • Sound judgement and logical reasoning in decision making and is accurate when dealing with detailed information and documentation.
Applicants are required to hold Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.
If you are interested in this role, please APPLY NOW or call Chelsey Johnston at DFP Recruitment on (03) 8632 9928 for further information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.