APS5 - ICT Services Portfolio Support Officer

Posted 11 July 2022
SalaryCompetitive
LocationCanberra
Job type Contract
DisciplineGovernment Federal, Consulting: IT
ReferenceJO-2207-482474

Job description

About the role
As an APS5 - ICT Services Portfolio Support Officer will be in charge for setting up the section, assisting with designing, developing, and building the Service Portfolio, catalogues, frameworks, and documentation.

Responsibilities may include but are not limited to:
  • Managing the Service Portfolio content repository and ensuring it contains current information that aligns with existing processes and procedures.
  • Maintaining the Service Portfolio, catalogues, framework, and documentation. Ensure confidential and sensitive information.
  • Ensuring new services run through a set of standardised activities and procedures to ensure information is documented and provided to the relevant management processes.
  • Assisting with coordinated regular reviews of services and their design packages.
  • Ensuring compliance of SAM policies, procedures, processes and services are within agreed SLAs.
Skills and Experience
Applicants must be an Australian citizen to be eligible for this position.
  • Demonstrate experience in ICT Service Portfolio or Software Asset Management or equivalent.
  • Demonstrate a strong commitment to meeting agreed work targets and standards.
  • Has excellent communication, interpersonal skills and has an aptitude for collaboration and negotiation with a broad range of stakeholders.
  • Has a high attention to detail and a focus on delivery in a fast paced environment.
How to apply
Should you be interested in this role please send your CV via SEEK or call Aureen Vaz on 02 6162 7335 for a confidential discussion ( or email avaz@dfp.com.au )

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.