Job description
About Our Client
Our client is a global leader in financial technology and outsourcing solutions, partnering with some of the world’s most recognised names across wealth management, superannuation, insurance, and investment services. With a strong focus on innovation and client service, they offer a collaborative and supportive work environment with excellent benefits and development opportunities.
About the Role
As a Contact Centre Officer, you'll be the first point of contact for customers and play a vital role in delivering high-quality service across a range of financial products. This is a fantastic opportunity to grow your knowledge in managed funds and financial services within a hybrid work model. You’ll be based from home with just 6 days a month onsite at their modern La Trobe Street office.
Key responsibilities include:
You’re a natural communicator with a strong service mindset, but what sets you apart is your resilience. You remain calm under pressure, are solutions-focused, and thrive when supporting customers—even in challenging situations.
You’ll also bring:
Ready to apply?
Click APPLY NOW or contact Harley Darmanin at DFP Recruitment on (03) 8632 9957 for a confidential discussion.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Our client is a global leader in financial technology and outsourcing solutions, partnering with some of the world’s most recognised names across wealth management, superannuation, insurance, and investment services. With a strong focus on innovation and client service, they offer a collaborative and supportive work environment with excellent benefits and development opportunities.
About the Role
As a Contact Centre Officer, you'll be the first point of contact for customers and play a vital role in delivering high-quality service across a range of financial products. This is a fantastic opportunity to grow your knowledge in managed funds and financial services within a hybrid work model. You’ll be based from home with just 6 days a month onsite at their modern La Trobe Street office.
Key responsibilities include:
- Responding to inbound customer enquiries via phone and email
- Accurately capturing and updating customer information
- Building rapport with advisers and investors
- Resolving queries within agreed service timeframes
- Contributing to a positive and supportive team environment
You’re a natural communicator with a strong service mindset, but what sets you apart is your resilience. You remain calm under pressure, are solutions-focused, and thrive when supporting customers—even in challenging situations.
You’ll also bring:
- Previous experience in a contact centre or customer-facing role
- Confidence navigating multiple systems and learning quickly
- Excellent written and verbal communication skills
- A collaborative mindset with the ability to adapt to change
- Bonus: experience in financial services or complaints handling
- Hybrid work model – 6 days per month in the office
- Industry-leading training and access to a dedicated learning platform
- Private health insurance discounts and wellbeing support
- Generous leave provisions including parental and compassionate leave
- Perks including fitness, travel and lifestyle discounts
Ready to apply?
Click APPLY NOW or contact Harley Darmanin at DFP Recruitment on (03) 8632 9957 for a confidential discussion.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
