APS5 Program Support Officer

Posted 27 May 2024
Salary$55 per hour
Job type Temporary
DisciplineGovernment Federal

Job description

Our client is currently seeking an APS5 Program Support Officer to join the team within a Federal Government Agency based in the Adelaide CBD.

Aged Care and Hospital Interface Branch is responsible for servicing two cohorts of participants; those living in or at risk of entering aged care under 65 years of age, and those in hospital who are medically ready for discharge but have barriers to doing so. The branch has a specialised pathway for these participants which align to Ministerial priorities with the view to expediting quality outcomes. The Aged Care team works to prevent younger people who are eligible for the NDIS from entering residential aged care, or to leave residential aged care if this is their goal. The residential aged care system is designed to support the needs of older people. It is not designed for younger people. The Agency supports younger participants to have more choice and control over where and how they want to live.
As these are Federal Government opportunities, Australian Citizenship is mandatory.
About the Role

The APS5 Program Support is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position. It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team.
  • Providing technical expertise across a range of programs or activities including systems and people performance, financial, staff lifecycle, knowledge, and change management to contribute to business unit outcomes.
  • Assisting with maintaining process and documentation relating to service delivery, ensuring alignment to legislation and policy, and utilising change and risk management principles to ensure impacts are communicated to relevant parties.
  • Coordinating and analysing data and written information for the purposes of drafting high level internal and external communications including reports, advice, presentations and communications for Ministerial, Parliamentary, and executive responses.
  • Maintaining a sound understanding of relevant statutory, regulatory and policy frameworks to apply across multiple portfolios and support the identification and development of innovative solutions.
  • Assisting with the collation and audits of workforce planning data, reporting on staff lifecycle and confirming against financial, systems and people performance data.
  • Applying innovation initiatives to maximise the benefits of change and contributes to the improvement in quality and efficiency of services.
About you:

You will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands.
In addition, you will demonstrate the following skills and experience:
  • Maintaining excellent working relationships with clients and other internal and external stakeholders.
  • Strong verbal and written communication skills.
  • Organisation and time management.
  • Experience in the disability, health or aged care sectors.
  • Competency, or ability to develop competency, in working with requirements of the Privacy Act.
  • Work closely with peers nationally to manage service delivery performance. Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
  • Develop extensive relationships with both internal and external stakeholders.
  • Competent with IT Systems
  • An understanding of or lived experience in the field of disability is highly desirable. 
How to Apply: If you are interested in this exciting opportunity, please APPLY NOW
Michelle O’Toole
 (08) 8400 4420

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