APS6 & EL1 Business Analysts & Service Designers

Posted 17 June 2022
Salary$60 per hour, Benefits: Multiple Federal Government Opoortunities
LocationSydney
Job type Contract
DisciplineGovernment Federal, Government, Defence, Emergency
ReferenceJO-2206-482118

Job description

  • Federal Government opportunity in Sydney
  • Initial 12-month contract with the possibility of extension
  • APS6 - $60 per hour + super
  • EL1 - $600 per day + super
Our Federal Government Client is responsible works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers.
 
Our client is seeking multiple APS6 and EL1 Business Analysts and Service Designers to join their Sydney team.  
 
Responsibilities for the Business Analysts will include but are not be limited to:
  • Reviewing current business processes to create a clear understanding of, and to document, the current processes.
  • Creating and facilitating process design improvements by conducting business and systems process analysis.
  • Providing program/stream level analysis and producing required analysis documentation.
  • Designing and delivering workshops, communication and consultation resources that support complex systems and business information gathering and sharing.
  • Evaluating effectiveness of proposed solutions and design.
  • Implementing and maintaining audit and risk processes, controls and undertaking issues.
Suitable Business Analyst will possess:
APS6 Candidates:
  • Experience in developing business functional requirements and resources, consistent with contractual, legislative and policy environments.
  • Experience with verification testing of the built solution to ensure alignment to business requirements.
  • Ability to implement governance and compliance processes, dashboards and management systems to track branch and divisional performance against plans and targets.
  • Experience evaluating the effectiveness of proposed solutions and design.
  • Salesforce experience and prior knowledge and experience in disability and public sector is desirable.
EL1 Candidates:
  • Experience with Jira and Confluence and working within an Agile project environment.
  • Preparing business analysis specification to help elicit effective and timely decision making to enable service design work with the program
  • Stakeholder management experience, particularly in determining business readiness criteria.
  • Preparing business analysis work plans for the service design sprints component of work and other deliverables.
  • Experience in working with multi-disciplinary teams.
Responsibilities for the Service Designers will include but are not be limited to:
  • Creating and documenting a baseline understanding of the current state service by employing design research to identify current business processes, as well as both staff and participant experience.
  • Creating and facilitating process design improvements by conducting business and systems process analysis and producing required analysis documentation.
  • Ensuring that the end-to-end service experience is based around participant and staff need, in line with the Digital Service Standard and is consistent for all users across different touchpoints.
  • Providing expertise and supporting the product owner to elaborate user stories, acceptance criteria and process maps.
  • Providing assistance to the product owner with the use of system tools.
Suitable Service Designer will possess:
APS6 Candidates:
  • Experience in creating and facilitating process design improvements and documenting current business processes.
  • Experience in facilitating design-thinking sessions with service users to design and test the future service (processes, channels and experiences).
  • Understanding of evaluating the effectiveness of proposed solutions and design at conceptual and tactical levels.
  • Salesforce experience and prior knowledge and experience in disability and public sector is desirable.
EL1 Candidates:
  • Experience in working in multi-disciplinary teams across varied skillsets on large projects
  • Experience in delivering service design blueprints and associated deliverables.
  • Demonstrated experience with Jira and Confluence.
  • Experience working with a service industry, with an end user process
To Apply:
To be eligible it is essential that applicants hold Australian Citizenship and will undergo a police background check prior to commencement.
 
If you are interested in this role, please do APPLY NOW, or call Amy on 02 9200 3671 for more information.



DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.