APS6 (equiv) Business and Infrastructure Services Coordinator - Facilities

The client 
Our client, and innovative federal government agency currently have a vacancy for an APS6 (equiv) Business and Infrastructure Services Coordinator.  Located in Darwin, the role will be initially offered for a 18 month assignment period. 

The role 
Our client has a complex property portfolio of owned and leased facilities that comprises over 1,000 buildings spread across 59 locations within Australia and in three countries overseas. These research and office/administration facilities are diverse in ownership, type of property, age and condition.  
The CBIS Coordinator – Facilities is responsible for the smooth operation of site property and buildings and support services within their area of responsibility. The role typically supervises a small team that delivers services that may include: Receipt and dispatch (including some level of stores facility), reception and administrative duties, fleet site based management, site security, access control and work flow coordination services required to process, allocate and monitor the facilities management related work for the site. 

Duties and Key Result Areas: 

• Liaise with clients to anticipate their needs, take personal responsibility for guaranteeing client satisfaction, and correct problems promptly and in a constructive manner. 
• Under general direction, provide a discrete support service, and participate in the planning of group activities, across a business unit or group of functions for a single site, frequently encountering ambiguity and showing initiative in interpreting policies and procedures. 
• Establish networks with other professionals in your field to ensure that the service provided continues to add value, and deliver training on procedural issues or systems developments to clients and team members. 
• Coordinate the services to receive, process, assess, manage and monitor all job requests, utilising the CBIS works order management and invoicing system, through to completion in accordance with all relevant emergency procedures and the relevant reactive maintenance Service Level Agreements. 
• Supervise on site contractor delivery through monitoring of contractor performance in line with contract KPI’s. Provide feedback to management and the CBIS Manager Contracts, Compliance, Lease and Licence by way of timely information provision (service dockets) and reporting. 
• Monitor compliance with legislative, OGTR and other governing authorities’ requirements; 
• Actively participate in the Facilities Condition Audit Program and annual reviews of site or region facilities and services, including assistance with the updating of the MPlan data. 
• Provide and apply technical advice and operational expertise in regard to equipment functionality and possible design alternatives, asset condition status and expected service delivery life, seasonal demands, preventative asset maintenance programs and replacement priority work schedules based on priorities and service needs. 
• Identify and advise on emerging risks (including regulatory and compliance issues) and threats in delivering asset management escalating issues in a timely manner and as needed to ensure risks are effectively managed. 
• Perform regular enquires on the site BMS and security systems, including the overseeing of the provision of security and access control cards for staff and tenants. 
• In collaboration with the CBIS Coordinator - Facilities (CSOF5/6) and/or State Manager, contribute to the development of facility operational and maintenance plans and budgets, coordinate the activities, monitor cash flows and report on the site maintenance activities. 

 
About you 

• A building related trade certificate or relevant work experience in the delivery of facility management services including “hard services” such as repairs, maintenance and minor works; and “soft services” including security, cleaning, waste management, grounds maintenance and accommodation relocations for a diverse range of complex and highly serviced research and support facilities 
• Sound knowledge of procurement processes, including arranging internal or external service providers, approvals, preparation and coordination of technical specifications for tender documents, tender and formal quotation procedures. 
• Sound ability to work closely with a diverse operational team of property professionals across several sites and proven experience in providing support to a complex property portfolio comprising of several sites and a diverse cross section of business requirements. 
• Proven interpersonal skills including sound negotiation and written and oral communication skills and an ability to cultivate productive working relationships with internal and external stakeholders, landlords, tenants and service providers. 

 
We are looking to fill this role ASAP.  Apply Now! 
8400 4400 

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.