Claims Consultant | Southbank

Posted 26 March 2024
Salary$61800 - $68000 per annum
LocationSouth Melbourne
Job type Full time
DisciplineAutomotiveCall Centre & Customer Service

Job description

Senior Claims Consultant
  • Staff Benefits
  • Small team, supportive management structure
  • Full time, permanent role located in Southbank
  • Onsite Training with a dedicated Training Coordinator
Contribute to a small team assisting in processing insurance claims, offer superior customer service and liaising with a variety of stakeholders.

The Role
Join our client in the automotive industry, providing superior customer service to policy holders, agents and mechanics. Enjoy the variety of claims including car, motorbike and caravan.
This role incorporates manual processing of claims, customer contact and administrative duties. This role is standard full-time hours of 8.30am to 5pm, Monday to Friday.

Key Duties
  • Raising and processing of claims
  • Answering inbound and outbound enquiries from a variety of internal and external stakeholders
  • Processing of transfers
  • Dispute processing and handling
  • Records maintenance
  • Work as a team during peak periods to maintain fast processing times
What is on offer
  • Full onsite training with continued support
  • Access post probation to the companies Reward and Recognition Program
  • Fun team environment with perks such as confectionary supplies
  • Additional gifted day of leave on your birthday
About You 
You have had experience in the autmotive industry and understand the technical nature of vehicles

  • Background in salary packaging or novated lease
  • Experience and proficiency in administrative tasks
  • Commitment to providing excellent customer service
  • Exceptional computer literacy and software adaptability
  • Great time management and problem-solving skills 
  • Full, Permanent Working Rights 
If this sounds like a role for you, reach out to Harley via phone on 8632 9900 or Apply with your current resume via the DFP Portal 

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.