Claims Contact Centre

Posted 20 April 2022
Job type Full time
DisciplineCall Centre Operator, Customer Service

Job description

If you hold experience in Call Centre roles and want to work with a fantastic team, then this role is for you. Apply Now.

The Organisation
Our client delivers a high-quality service in the automotive insurance industry. Primarily around insurance for car yards and novated leases they offer premium warranty and insurance for highest quality service. 
This organisation boasts a close knit, supportive, fun and respectful environment built of a small team.

The Role
Our client just can't stop growing! They are looking for experienced contact centre staff to join their team within a supportive and team focused environment. Although this is a call centre environment there are no sales. This is a support role assisting the claims team with full onsite training provided.

There is the opportunity to work in either Central Melbourne OR the Latrobe Valley. In this role you will be providing administration assistance, answering enquiries, taking, and making calls to clients. This is a full time role with set hours of 8.30am to 5pm Monday to Friday. There is the choice to complete overtime and weekend work contributing to the roadside assistance team.

Duties will include but not limited to;
  • Provide superior customer service to customers, agents and repairers
  • Assist processing claims
  • Attending to and documenting inbound and outbound calls
  • Processing transfers
  • Assist in processing disputes and managing disputes register
  • Entering service records, filing and actioning emails and faxes
  • Raising claims in the database and ensuring records are updated and maintained
  • Administration tasks as dictated by claims leadership team
So, if you have...
  • Prior call centre experience
  • Commitment to providing excellent customer service
  • Well-developed written and verbal communication and computer skills
  • Demonstrated experience in a customer service and administration role
  • Experience in the automotive industry would be viewed favourably
  • Great time management and problem-solving skills

then APPLY NOW or for any enquiries, please contact Erin at DFP Recruitment on 03 5176 3140. Your confidentiality is assured.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.