Collections Officers (multiple roles)

Posted 16 June 2022
Salary$35 per hour
Job type Temporary

Job description

We are looking for 12 experienced Collections Officers to join the fabulous Red Energy Collections team. These full-time temp positions are expected to have a duration of at least 12 months with the potential to go permanent during that period.  These roles can be working from home, the Cremorne (East Richmond) office or a blend of both and are on a rotating Monday to Friday 8am to 6pm roster.

About Red Energy
Red Energy is owned by Snowy Hydro meaning it is 100% Australian owned and operated. Red has won 11 Canstar Blue Awards in a row for Most Satisfied Customer, and look after their team with the same mindset. 

About the role
  • This role works with existing customers regarding payment of their outstanding debt. Duties include:
  • Handling outbound debt collection calls using strong negotiating skills while displaying empathy
  • Assisting inbound customers resolving disputes, claims and payments
  • Keeping accurate records of customer interactions and investigations

About You
You will have previous experience within debt collections and have strong verbal and written communication skills. Along with this you’ll have the following competencies:
  • Strong customer service skills displaying empathy
  • Great negotiation skills and working towards a mutually agreeable solution
  • High level of resilience with the ability to move from one call to another with a positive mindset.
If this sounds like the ideal role for you, please click the apply now button.  Alternatively, please give Miriam a call on 03 8632 9900 for a confidential chat. 

If this sounds like the ideal role for you, please click the apply now button. Alternatively, please give Miriam a call on 03 8632 9900 for a confidential discussion.  

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.