Job description
An ongoing opportunity has arisen for a technically minded and passionate service driven candidate to join this leading edge organisation playing an important role towards the next generation in utilities. South East Water has established an exceptional reputation delivering on quality and top tier customer service.
Working within the Customer Contact team your role will play an important part in delivering a consistent and seamless customer experience and providing specialised advice and expertise in responding to customer enquiries.
Your responsibilities will incorporate:
The successful applicant will be rewarded with an attractive hourly rate and 4 weeks of exceptional structured training. The hours of the position are Monday to Friday. Part time hours with two shifts on a rotating roster, 8am - 1pm and 1pm -6pm. You will be required to work full time hours whilst in training 9am - 5.00pm.
To be considered for a July start please submit your application today, or for a confidential discussion please contact our Mulgrave office on 03 8545 7500
**Please note only shortlisted candidates will be contacted.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
Working within the Customer Contact team your role will play an important part in delivering a consistent and seamless customer experience and providing specialised advice and expertise in responding to customer enquiries.
Your responsibilities will incorporate:
- Providing exceptional customer service to all consumers as well as internal and external stakeholders
- Efficient and professional response to all consumers
- Effectively handling a wide variety of calls, emails and chat
- Maintenance of database
- Management and resolution of customer concerns
- Completing accurate reporting and consumer entry.
- Previous experience in a customer service environment.
- Exceptional communication and negotiation skills.
- Positive and bright candidates who have high levels of resilience.
- A high attention to detail & exceptional time management skills.
- Capability to work from home & flexibility based on performance.
- Strong internet connection at home & suitable work from home setup.
The successful applicant will be rewarded with an attractive hourly rate and 4 weeks of exceptional structured training. The hours of the position are Monday to Friday. Part time hours with two shifts on a rotating roster, 8am - 1pm and 1pm -6pm. You will be required to work full time hours whilst in training 9am - 5.00pm.
To be considered for a July start please submit your application today, or for a confidential discussion please contact our Mulgrave office on 03 8545 7500
**Please note only shortlisted candidates will be contacted.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.