Job description
We are currently seeking a number of exceptional Customer Service Scheduling Officers to work in with our global client in the insurance and assistance industry on a full time permanent basis.
You will be responsible for assisting with a variety of requests and arranging for a scope of work and services to be completed for vulnerable customers.
Although you don’t need to have any specific experience, to be considered for this role you will have the following attributes:
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
You will be responsible for assisting with a variety of requests and arranging for a scope of work and services to be completed for vulnerable customers.
- Full training provided - great opportunity to work for a global organisation
- Full time hours, Monday to Friday between 7.30am-6.00pm (38 hours)
- Commencing ASAP
- Provide high level of service experience through effective relationship building, problem solving and needs analysis
- Identify customers’ needs and provide the appropriate advice and direction where required
- Verifying the eligibility of customer entitlements as required to deliver the necessary services
- Accurate data entry of requested information in a timely manner
Although you don’t need to have any specific experience, to be considered for this role you will have the following attributes:
- Highly regarded experience having worked in a Customer Service environment previously
- Immediately available or less than 2 week notice period
- Excellent interpersonal and communication skills
- Strong attention to detail
- Strong problem solver, ability to multi task and manage time effectively
- Excellent computer skills with the ability to learn new systems
- Is committed to contributing to a positive, collaborative and fun team culture
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.