Job description
Do you want the flexibility to work from home providing exceptional customer service with all the equipment, training and support you need?
At Miele, our customers are at the heart of everything we do. Our mission is to design a range of appliances built to last and we pride ourselves on our performance, quality, and durability. Customers remain loyal to the Miele brand, and that’s where you come in!
We are expanding our team in Australia and are looking for passionate Customer Service Consultants who are determined to deliver an exceptional service to our customers.
Our Customer Service call centre teams now work on a hybrid model in Australia and our team absolutely love the flexibility this provides. Our only ask is that you complete your 3-6 months training and onboarding so we can set you up for success!
The role
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
At Miele, our customers are at the heart of everything we do. Our mission is to design a range of appliances built to last and we pride ourselves on our performance, quality, and durability. Customers remain loyal to the Miele brand, and that’s where you come in!
We are expanding our team in Australia and are looking for passionate Customer Service Consultants who are determined to deliver an exceptional service to our customers.
Our Customer Service call centre teams now work on a hybrid model in Australia and our team absolutely love the flexibility this provides. Our only ask is that you complete your 3-6 months training and onboarding so we can set you up for success!
The role
- Provide high quality service to Miele customers through responding to service enquiries relating to a range of products and services.
- Deliver solutions uniquely designed for each of our customers
- Work in a fast-paced and challenging environment, with full support from your leader
- Must be available from Monday to Saturday 8am-7pm on a rotational roster
- Experience in customer service, be that in person or over the phone or People starting out in customer service who are keen to learn and grow.
- Strong written and verbal communication skills, allowing you to connect and develop rapport with customers and peers.
- The ability to problem solve, to think critically and the ability to adapt.
- Confidence in navigating multiple systems while talking to a customer.
- Flexibility - Ability to work from home if meeting requirements of the role,
- Fantastic team culture
- Full training provided
- Superb office location, surrounded by parklands and walking tracks
- Onsite childcare facilities, Gym and café
- Secure onsite free car parking
- Great ongoing career development prospects
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.