Job description
Our client specialise in home appliances and have a reputation for high quality products and a premium customer service to match. A number of ongoing opportunities are available for determined and passionate customer service consultants. For our client, their customers are at the heart of everything they do and that's where they need you!
Working within the service and general enquiries team you will play an integral role in providing first contact resolution and provide support and product information to not only consumers but also internal and external stakeholders. The Customer Service call centre teams now work on a hybrid model in Australia and absolutely love the flexibility this provides. Our clients only ask is that you complete your 3-6 months training and onboarding so they can set you up for success!
Your responsibilities will incorporate:
Successful candidates will be flexible to work over a 6 day rotating roster. The operational hours of the centre are 8am-7pm. You will be joining an organisation that engages in their staff and offers exceptional hands on training and support. In addition you will be rewarded with an attractive hourly rate and a dynamic and friendly team culture.
For a private and confidential discussion please contact DFP Mulgrave on 03 8545 7500. Alternatively apply online today.
** Please note only shortlisted candidates will be contacted.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
Working within the service and general enquiries team you will play an integral role in providing first contact resolution and provide support and product information to not only consumers but also internal and external stakeholders. The Customer Service call centre teams now work on a hybrid model in Australia and absolutely love the flexibility this provides. Our clients only ask is that you complete your 3-6 months training and onboarding so they can set you up for success!
Your responsibilities will incorporate:
- Provide exceptional customer service to all consumers as well as internal and external stakeholders
- Process orders in a timely manner and display a sense of urgency towards customer enquiries
- Management and first call resolution of customer concerns
- Provide product information and technical assistance
- Work in a fast-paced and challenging environment, with full support from your leader
- Experience in customer service, be that in person or over the phone or People starting out in customer service who are keen to learn and grow.
- Professional verbal and written communication skills
- Exceptional problem solving and negotiation skills
- Professional telephone manner and possess a high level of resilience
- Proven ability to meet KPI’s
- Flexibility - Ability to work from home if meeting requirements of the role,
- Fantastic team culture
- Full training provided
- Superb office location, surrounded by parklands and walking tracks
- Onsite childcare facilities, Gym and café
- Secure onsite free car parking
- Great ongoing career development prospects
Successful candidates will be flexible to work over a 6 day rotating roster. The operational hours of the centre are 8am-7pm. You will be joining an organisation that engages in their staff and offers exceptional hands on training and support. In addition you will be rewarded with an attractive hourly rate and a dynamic and friendly team culture.
For a private and confidential discussion please contact DFP Mulgrave on 03 8545 7500. Alternatively apply online today.
** Please note only shortlisted candidates will be contacted.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.