Job description
Our client, a leader in the home appliance industry are expanding their team in Australia and are seeking experienced & passionate service consultants to provide exceptional first level support to their customers. Working in this busy service driven environment you will be required to manage customer enquiries using your excellent communication, problem solving & time management skills.
Your responsibilities will incorporate:
You will be rewarded with and attractive hourly rate, dynamic team culture and exceptional on the job training & support. DFP Recruitment look forward to receiving your application. APPLY NOW! Interviews to commence immediately
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
Your responsibilities will incorporate:
- Taking incoming calls from customers, providing a high quality service responding to enquiries relating to home appliances
- Creating and updating customers’ warranty claims
- Providing technical triage support to customers to resolve their issues
- Navigating CRM, systems and office programs and phone software
- Liaising with internal departments to resolve warranty claims
- Work in a fast-paced and challenging environment, with full support from your leader
- Experience in customer service, be that in person or over the phone or People starting out in customer service who are keen to learn and grow.
- Strong written and verbal communication skills allowing you to connect and build rapport with customers
- Intermediate to advanced computer skills - exposure to CRM and booking systems advantageous
- Positive & enthusiastic approach to customer service
- Confidence in navigating multiple systems while talking to a customer
- Excellent training and ongoing support
- Great opportunity to expand your knowledge and skillsets in a growing career field
- A great hourly rate, penalty rates for weekend work and overtime opportunities
- Free on-site parking
- Excellent staff and family discounts on company products
- Modern office Scoresby location with access to plenty of local amenities
- Monthly rewards and recognition program (this is for the inbound customer service agent role, not the service co-ordinator role)
- Supportive management in a friendly team environment
- Excellent work culture with regular team activities
You will be rewarded with and attractive hourly rate, dynamic team culture and exceptional on the job training & support. DFP Recruitment look forward to receiving your application. APPLY NOW! Interviews to commence immediately
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.