Job description
A fantastic opportunity has arisen to join one of Australia’s leading technology providers on a full‑time, 12‑month assignment commencing ASAP. We’re hiring a customer‑obsessed, highly organised professional who thrives in fast‑paced environments and is confident working across multiple systems simultaneously.
About the role
You’ll be responsible for actioning and managing requests, scheduling work to field technicians and ensure tasks are delivered using best practice processes. You’ll play a key part in creating strong customer advocacy by providing exceptional customer service and keeping stakeholders informed throughout the journey.
Working as part of a collaborative team, you’ll coordinate day‑to‑day activities, prioritise workloads, and help mitigate operational risks. You’ll have clear targets and the opportunity to directly influence and elevate the overall customer experience.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
About the role
You’ll be responsible for actioning and managing requests, scheduling work to field technicians and ensure tasks are delivered using best practice processes. You’ll play a key part in creating strong customer advocacy by providing exceptional customer service and keeping stakeholders informed throughout the journey.
Working as part of a collaborative team, you’ll coordinate day‑to‑day activities, prioritise workloads, and help mitigate operational risks. You’ll have clear targets and the opportunity to directly influence and elevate the overall customer experience.
- Roster & model: Rotating roster, Monday–Friday, Hybrid working (office‑based training, then hybrid).
- Support: Full training provided plus all equipment needed to succeed.
- Prioritise and action incoming work to operational business rules and within SLA.
- Ability to adapt quickly to change.
- Schedule and dispatch field activities; monitor progress and adjust plans to minimise risk.
- Communicate clearly and maintain effective working relationships.
- Meet targets in a demanding environment with accuracy and urgency.
- Maintain data integrity across multiple systems, capture notes and status updates in real time.
- Collaborate as a team player and contribute to a positive, high‑performance culture.
- Identify and escalate issues and opportunities for process and business improvement.
- Strong customer service background (telecommunications highly desirable).
- Tech‑savvy; quick to learn new systems and navigate multiple platforms at once.
- Excellent written and verbal communication with strong stakeholder engagement skills.
- Exceptional time management skills and highly organised
- High attention to detail and the ability to prioritise under tight timeframes.
- Adaptable and resilient, with a collaborative, team‑first mindset.
- 12‑month, full‑time contract with an attractive hourly rate.
- Hybrid work after office‑based training.
- Career growth opportunities and potential extension based on performance.
- Join a respected technology leader and make a tangible impact on field operations and customer outcomes.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
