Job description
DFP Recruitment are proud to again be partnering with a key State Government in recruiting experienced Customer Service Officers to join their team on a temporary basis for the next 4+ weeks.
The roles:
As a Customer Service Officer, you will be working in a contact centre environment taking inbound calls to immediately support local communities in Far North Queensland.
About you:
You are passionate about delivering great customer experience by listening, clarifying and providing up to date and accurate information.
You will have experience in providing customer service over the phone in a scripted environment. You will bring an exceptional attention to detail including accurate data entry, and a keen ability to pick up new systems and procedures in a timely manner.
Successful candidates will need to demonstrate strong resilience and the ability to manage customers in distressed situations.
Key Details
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The roles:
As a Customer Service Officer, you will be working in a contact centre environment taking inbound calls to immediately support local communities in Far North Queensland.
About you:
You are passionate about delivering great customer experience by listening, clarifying and providing up to date and accurate information.
You will have experience in providing customer service over the phone in a scripted environment. You will bring an exceptional attention to detail including accurate data entry, and a keen ability to pick up new systems and procedures in a timely manner.
Successful candidates will need to demonstrate strong resilience and the ability to manage customers in distressed situations.
Key Details
- Shift work across a rotating roster: 7.00am - 7.00pm, 7-days per week (great penalty rates)
- $49.40/ hour + superannuation
- Onsite parking
- An immediate start for an initial one month with extension options available based on operational requirements
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
