Job description
The Opportunity
Our client is a large Federal Government agency seeking professional staff to assist non-English speaking customers in their busy contact centre. You will be the link that connects the customer with an interpreter to access essential services via phone.
Your Role
· Manage inbound calls, register, and allocate interpreters within time targets.
· Accurately record data to assist in the creation of invoices.
· Deliver high quality client service to a culturally and linguistically diverse range of clients.
· Meet Key Performance Indicators including average handle time, adherence, and conversions
About You
· A strong work ethic and a high-performance attitude
· Attention to detail & excellent written and verbal communication skills.
· Thrive in KPI-driven environments
· Ability to work to a highly structured schedule
· Experience within a phone contact centre environment
You will be rewarded with a supportive team environment, ongoing training and coaching, attractive hourly rate, and a central CBD location close to public transport.
Please note applicants must be an Australian Citizen and will be required to undergo a Baseline Security Clearance.
For consideration, please Apply Now or for further information please call DFP Recruitment on 03 8632 9900.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
Our client is a large Federal Government agency seeking professional staff to assist non-English speaking customers in their busy contact centre. You will be the link that connects the customer with an interpreter to access essential services via phone.
Your Role
· Manage inbound calls, register, and allocate interpreters within time targets.
· Accurately record data to assist in the creation of invoices.
· Deliver high quality client service to a culturally and linguistically diverse range of clients.
· Meet Key Performance Indicators including average handle time, adherence, and conversions
About You
· A strong work ethic and a high-performance attitude
· Attention to detail & excellent written and verbal communication skills.
· Thrive in KPI-driven environments
· Ability to work to a highly structured schedule
· Experience within a phone contact centre environment
You will be rewarded with a supportive team environment, ongoing training and coaching, attractive hourly rate, and a central CBD location close to public transport.
Please note applicants must be an Australian Citizen and will be required to undergo a Baseline Security Clearance.
For consideration, please Apply Now or for further information please call DFP Recruitment on 03 8632 9900.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.