Customer Service Representative

Posted 20 June 2022
SalaryCompetitive
LocationMelbourne
Job type Contract
DisciplineCustomer Service/Call Centre
ReferenceJO-2206-482121

Job description

Our client has been appointed by the Federal Government to launch an initiative for people in the community requiring support in relation to gambling. They can proactively reduce dependence using phoned based applications and/or a support service.

The position is based in a contact centre and you will work with clients seeking the self-exclusion of online wagering. You will be working with a great team in a newly established environment where ongoing support is provided.

About the Role:
  • Provide high quality and respectful support service via phone, email and live chat
  • Maintain caller confidentiality in line with Industry, company policies and procedures.
  • Adhere to relevant statutory regulations, policies and procedures, when dealing with protected or sensitive information.
  • Consistently achieve required activity and quality based targets
About You:
  • Passion for making a difference
  • Excellent communication skills – written and verbal
  • Professional, polite and warm phone manner
  • Highly developed listening skills
  • The ability to develop rapport easily with people from a variety of backgrounds
  • Remain emotionally resilient during calls of a challenging nature
  • Experience with customer relationship systems and data bases
  • Comfortable and reliable within a rostered phone based environment 
Applicants must be Australian Citizens and be prepared to obtain a Baseline Security Clearance.

If you are interested in this role, please submit your application by hitting APPLY NOW.


DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.