Job description
Our client is a private service operator who has been appointed by the Federal Government to launch an initiative for people to exclude themselves from all Australian licensed online interactive wagering using a single app or by a single phone call. Australia has one of the highest gambling loss rates in the world. With incredible success in the UK, our Government aims improve the rates in Australia.
We are seeking individuals with high emotional resilience, confidentiality and compliance driven skills. The position requires to work in a call centre environment in which you will provide and support the self-exclusion in online wagering.
Our client will provide training and support for this position. You will be working with a great team in a dynamic and greenfield environment.
About the Role:
Based in the Melbourne CBD, as a Client Services Representative, it's your role to provide high quality service to users via phone, email, web, live chat. Key responsibilities of the role include:
About You:
You will be experienced in Customer Service roles and have a real passion to make a difference. Along with this, you'll have the following skills and competencies:
If you are interested in this role, please submit your application by hitting APPLY NOW, or feel free to give Miriam a call on 03 8632 9924 if you have any questions
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
We are seeking individuals with high emotional resilience, confidentiality and compliance driven skills. The position requires to work in a call centre environment in which you will provide and support the self-exclusion in online wagering.
Our client will provide training and support for this position. You will be working with a great team in a dynamic and greenfield environment.
About the Role:
Based in the Melbourne CBD, as a Client Services Representative, it's your role to provide high quality service to users via phone, email, web, live chat. Key responsibilities of the role include:
- Using respect, dignity and compassion you will gain an understanding of each client's unique circumstances and, where appropriate, provide them with support service, information and / or assistance to sign up.
- Create and manage cases via ServiceNow
- Monitor open cases and tasks
- Maintain caller confidentiality always, in line with Industry and company policies and procedures.
- Adhere to Industry, Company and relevant statutory regulations, policies and procedures, when handling or dealing with protected or sensitive information.
- Duties may be changed, but only to those duties of which you have the skill and competence and agree to
- Consistently achieve required call and quality targets
About You:
You will be experienced in Customer Service roles and have a real passion to make a difference. Along with this, you'll have the following skills and competencies:
- Be empathetic
- Excellent communication skills – written and verbal
- Professional, polite and warm phone manner
- Highly developed listening skills
- The ability to develop rapport easily with people from a variety of backgrounds
- Remain emotionally resilient during calls of a challenging nature
- Experience with customer relationship systems and data bases
- Comfortable and reliable within a rostered phone based environment
If you are interested in this role, please submit your application by hitting APPLY NOW, or feel free to give Miriam a call on 03 8632 9924 if you have any questions
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.