Customer Service Specialist

Posted 27 March 2024
Salary$34.49 per hour
Job type Temporary
DisciplineCall Centre OperatorCustomer Service/Call Centre

Job description

Do you want the flexibility? Hybrid role, providing exceptional customer service with all the equipment, structured training and support you need?

For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in!  As they build their team across Australia, we are looking for passionate Customer Service Specialists who are determined to deliver an exceptional experience to customers.

As a Customer Service Specialist, you will join the Consumer Team.  Commencing 15th April 2024, this is a full-time position and successful candidates must have the flexibility to work on a rotating roster Monday – Friday, 8:00am – 8:00pm.

The Role:
The Customer Service Specialist will focus on delivering exceptional service to their customers. You will receive inbound calls from consumer customers delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to issues. Being aware of opportunities to promote other services and products to deliver commercially effective solutions to meet expectation and target for the business, will ensure your success. 

Key responsibilities:

  • Assist customers with general enquiries.
  • Create value for customers through personalised solutions.
  • Take ownership of issues, offering solutions and managing within designated timeframes.
  • Be naturally inquisitive and resilient, articulating, listening, and communicating effectively to identify customer needs.
  • Comply with established practices, procedures, and legislative requirements.
  • Demonstrate accountability by taking ownership of customer issues or orders effectively manage end to end delivery of all products and services.
  • Availability to meet the operating hours of the business as generated by customer demand. 
To ensure success:                     
  • Have previous experience working in a high volume in a high functioning call centre environment.
  • Proven ability in delivering solutions.
  • Proven ability to determine priorities, co-ordinate resources and make sound business judgements to best achieve the customer and business requirements.
  • High levels of empathy / problem solving skills.
  • Exposure to CRM and utilising multiple systems.

If you believe you have the above qualities, please apply now! Or ring Jacqui on 0499 399 447

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.