DH4501 APS6 Vendor and System Support Analyst

Posted 14 July 2022
Salary$58 - $65 per hour, Benefits: 12 Month Federal Government Opportunity in the Sydney CBD
LocationSydney CBD
Job type Full time
DisciplineGovernment Federal, Other

Job description

  • Federal government opportunity in Sydney CBD
  • 12-month contract with possibility of extension
  • $58 - $65 per hour + super
Our client is committed to delivering world-leading digital health capabilities by leading, coordinating and innovating the health sector through partnerships to design and deliver seamless, safe, and secure digital health services for all Australians.
Responsibilities will include but are not limited to:
  • Investigating system and vendor issues, providing subject matter expertise and advice to the Incident Management team and vendors.
  • Provide the coordination and support to ensure an Federal Governments operations are compliant with the assurance and governance processes for policy, security, clinical safety, and design; monitoring progress, gathering information to produce reports and other key documentation.
  • Obtaining and applying an appropriate level of technical knowledge of the record system and other systems connecting to the Federal Governments Health Infrastructure.
  • Providing advice to design teams and project managers on functionality that will have an impact to the operation of the Federal Governments record system and connecting systems. Providing subject matter expertise in the integration of Vendor systems and software.
  • Responsible for implementing work plans, setting tasks and priorities and facilitating resolution of issues and incidents.
  • Coordinate and provide support to monitor, track and report on the status of operational deliverables to ensure schedules, cost and quality metrics are in line with approved project plans.
  • Develop, maintain and update a knowledge base of non-conformance incidents in the production environment and the findings from their investigation.
  • Liaise with contracted service providers to obtain clinical documents for review and investigation of system issues identified through analysis of production data.
  • Research, anticipate and analyse activities to identify business needs, particularly those that may be conflicting. Manage and negotiate resolutions to complex or sensitive issues or use judgement to escalate.
  • Manage relationships with internal and external stakeholders to achieve operations, work area and agency goals; anticipating and responding to their needs and expectations around tasks.
You will have:
  • Appropriate qualifications or experience in a relevant discipline desirable. Organisational skills, including the ability to manage multiple competing tasks.
  • Experience working within a complex business service delivery environment.
  • Strong skills in process improvement and writing technical documentations
  • A demonstrated ability to manage stakeholder relationships, both internally and externally.
  • An understanding of business and information technology.
  • Experience managing issues with significant impact to end users.
  • Intermediate Microsoft Excel skills.
  • Ability to perform independent research work and analysis including the preparation of draft reports on relevant activities, design or milestones
To Apply:
To be eligible it is essential that applicants hold Australian Citizenship and a current Baseline Clearance.
If you are interested in this role, please do APPLY NOW or call Karen on 02 9200 3677 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.