Job description
- EL1 Position in Parramatta for an experienced Case Manager
- 12-month contract
- $585 per day + super
The Role
The EL1 Assistant Director, Case Management will be responsible for assessing available information against legislative criteria and policies to determine the most suitable way to conduct Administrative Appeals Tribunal (AAT) proceedings on behalf of our client. The focus will be resolving matters in a timely manner without a need to progress to an AAT hearing, where possible.
This will be a varied, busy role and requires someone with resilience and an ability to work in a changing environment.
Responsibilities may include but are not limited to:
- Undertaking end to end case management activities, subject to appropriate line manager input.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Attending Case Conferences, Conciliations, Hearings conducted by the AAT and preparing documents detailing resolution options and outcomes.
- Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
- Leading and contributing to strategic projects and policy development processes.
- Leading development of and contribution to Ministerial and Parliamentary briefs.
- Leading a team and/or a scope of work, including mentoring, supervising, training and supporting junior Case Managers.
- Strong judgement and problem-solving skills.
- Strong customer service and communication skills along with excellent attention to detail.
- Ability to manage competing priorities while maintaining high work standards and accuracy.
- Experience in building relationships both with internal and external stakeholders.
- It is highly desirable that applicants have an understanding of or lived experience in the field of disability.
In order to be considered applicants are required to hold an Australian Citizenship or Permanent Residency.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on 02 9200 3683 for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.