Job description
Our client is seeking an experienced and passionate Program Manager – Homelessness Services to lead our dedicated team in delivering high quality, person centred support to individuals and families experiencing homelessness.
This is a unique opportunity to join a purpose driven, not-for-profit organisation that places participants at the heart of everything they do. You'll oversee a range of programs, ensuring alignment with service agreements, continuous improvement, and strong, community focused outcomes.
About the Role
As the Program Manager, you’ll provide strategic and operational leadership across our homelessness programs. You’ll drive excellence in service delivery, support and mentor a dedicated team, manage stakeholder relationships and ensure contractual compliance and quality standards are consistently met.
You’ll also play a key role in developing a collaborative and integrated approach to service delivery, ensuring our programs respond to the evolving needs of the community.
Key Responsibilities
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
This is a unique opportunity to join a purpose driven, not-for-profit organisation that places participants at the heart of everything they do. You'll oversee a range of programs, ensuring alignment with service agreements, continuous improvement, and strong, community focused outcomes.
About the Role
As the Program Manager, you’ll provide strategic and operational leadership across our homelessness programs. You’ll drive excellence in service delivery, support and mentor a dedicated team, manage stakeholder relationships and ensure contractual compliance and quality standards are consistently met.
You’ll also play a key role in developing a collaborative and integrated approach to service delivery, ensuring our programs respond to the evolving needs of the community.
Key Responsibilities
- Oversee program delivery, including case and workload allocation, service planning, and resource management.
- Build and maintain strong relationships with community stakeholders, funding bodies, and service partners.
- Ensure services align with contract requirements, accreditation standards and the Practice Framework.
- Lead and mentor a team of staff through regular supervision, support, and professional development.
- Monitor and manage staffing levels and resource allocation in line with program budgets and participant needs.
- Support the design and implementation of community activities and events that promote engagement and awareness.
- Prepare accurate and timely reports for internal and external stakeholders.
- Promote a culture of continuous improvement, ensuring all services reflect best practice, compliance, and participant-centred care.
- Maintain high-quality participant records and current knowledge of relevant legislation and sector developments.
- Demonstrated leadership experience in community or homelessness services.
- Strong understanding of program management, including budgeting, scheduling, and contract compliance.
- Proven ability to lead, supervise, and support multidisciplinary teams.
- Excellent communication, stakeholder engagement, and report-writing skills.
- Deep commitment to participant wellbeing, dignity, and choice.
- Knowledge of relevant legislation and standards governing homelessness and community services.
- Be part of a values-driven organisation with a strong community reputation.
- Work in a supportive and collaborative team environment.
- Access to ongoing training and professional development.
- Opportunity to lead programs that make a real difference in people’s lives.
- Salary Sacrifice
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
