ICT Support Officer

Posted 20 June 2022
Salary$45 - $57 per annum
LocationCanberra
Job type Contract
DisciplineGovernment Federal, Customer Service/Call Centre
ReferenceJO-2206-482127

Job description

About the Organisation
Australia’s regulatory authority that carries out assessment and monitoring activities to ensure goods available in Australia are of an acceptable standard.
 
About the role
We are seeking high-performing and motivated ICT Support Officer to conduct the day-to-day Information Communication Technology (ICT) support, including asset and vendor management. This will be a 12-month assignment.
As an ICT Operation Support Officer, your duties include:
  • Conduct the day-to-day management of ICT including undertaking business and technical optimisation tasks and back filling support for others in the team.
  • Mange Level 1 and 2 services activities related to the service, support, and operational performance of client's end-user services (such as account changes, password resets) and desktops (being fixed devices, laptops, and tablets).
  • Provide technical assistance, either directly via phone or email, or through service management and/or automated monitoring tools.
Skills and Experience
Australian Citizenship is essential with an ability to obtain and maintain Baseline Security clearance.

Candidates must be able to demonstrate:
  • Excellent communication, interpersonal skills and has an aptitude for collaboration and negotiation with a broad range of stakeholders.
  • Demonstrated experience in managing ICT systems using Microsoft Office 365 and Azure and experience with ICT Helpdesk and video conferencing support
  • A high level of organisational skills with the ability to identify and manage multiple high priority items in a fast-paced environment
  • Self-motivated with strong skills in time management and resilient to high levels of demand ITIL, and Microsoft certifications are highly regarded.
  • Poses high attention to detail and a focus on delivery in a fast-paced environment.
  • Demonstrated experience in Windows Server 2016, RDS Environment and PowerShell scripting– desirable
  • Experience in Endpoint manager – desirable
How to apply
Should you be interested in this role please send your CV via SEEK or call Aureen Vaz on 02 6162 7335 | 0460 360 811 for a confidential discussion ( or email avaz@dfp.com.au )

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.