Participant Support Manager

Posted 21 June 2022
Salary$53.63 per hour
Job type Contract
DisciplineGovernment Federal, Government, Defence, Emergency

Job description

DFP Perth have a fantastic opportunity to work for one of our Federal Government Clients located in Midland within the Disability sector. We are looking for a for a Participant Support Manager on an 18-month assignment until February 2024 with a very strong view for extension.
About the Role

The APS5 Participant Support Manager is accountable under limited supervision to undertake moderately complex to complex work. The role will manage day to day operations and workload allocation of the Participant Support Officer (PSO) team.
It is a team membership position that may be required to perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team.
Responsibilities may include but are not limited to:
  • Managing performance targets, workflow, training, and development of Business Support Officers within the branch.
  • Contributing to continuous improvement of processes and associated guidance materials.
  • Collaborating with the team to respond to participant enquiries, ensuring participants are informed and can access relevant information.
  • Undertaking research and contributing to reports.
  • Managing diaries and appointments, telephone enquiries and escalations from participants.
  • Coordinating and organising executive meetings and community forums.
  • Recording and managing complaints and other feedback in the Agency database.
Capabilities of the Role

  • Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Building Customer Loyalty
  • Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
Continuous Learning
  • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Managing Work
  • Effectively managing one’s time and resources to ensure that work is completed efficiently.
Leveraging Feedback
  • Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, co-workers, internal/external partners, or customers); feedback and using it constructively to take action to improve knowledge, skills, behaviour, and impact on others.
Technical / Professional Knowledge or Skill
  • Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
Managing Relationships
  • Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.
Quality Orientation
  • Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods of time.
To Apply

As this role is within a Government Department, applicants are required to hold Australian Citizenship at time of application to be considered.

Application requirements:

Please ensure you include a cover letter and CV addressing the above criteria in Word Format.
If you are interested in this role and meet the above criteria, please “APPLY NOW”.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.