Job description
Join Our Client's Team as a Parts & Service Coordinator!
Are you enthusiastic about delivering exceptional customer service and ensuring seamless operations in a dynamic environment? We are seeking a dedicated Parts & Service Coordinator to join our client's team. This vital role involves coordinating and scheduling customer requirements for the Field Service Department, quoting parts and services, and maintaining excellent communication with customers and internal teams.
Key Responsibilities:
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Are you enthusiastic about delivering exceptional customer service and ensuring seamless operations in a dynamic environment? We are seeking a dedicated Parts & Service Coordinator to join our client's team. This vital role involves coordinating and scheduling customer requirements for the Field Service Department, quoting parts and services, and maintaining excellent communication with customers and internal teams.
Key Responsibilities:
- Prioritize safety and wellbeing in all activities.
- Provide accurate quotations for parts and services.
- Schedule and manage labor resources to meet company standards.
- Ensure timely completion of scheduled works.
- Maintain accurate day-to-day administration and timely completion of tasks.
- Complete customer invoicing promptly after work completion.
- Process warranty claims within factory time frames.
- Raise and process purchase orders for work orders.
- Assist in branch stock takes.
- Alert management to any developing or pending customer/supplier issues.
- Provide administrative assistance to the Field Service Supervisor.
- Maintain Salesforce Opportunity reporting.
- Raise minor service project-related purchase orders.
- Create new system parts and miscellaneous codes in ERP.
- Process factory parts rebate claims.
- Maintain all customer contact for Field Service work to achieve maximum satisfaction.
- Establish and communicate customer requirements to provide the best service.
- Communicate total job prices and any changes to customers in writing.
- Communicate company cash sales policy for jobs.
- Administration or project management qualification or equivalent experience.
- Previous experience in a service or sales administrative position.
- Strong proficiency in MS Office, Infor CSE, Salesforce, and Monday.com parts and service systems.
- Excellent verbal and written communication skills.
- Ability to multi-task in a fast-paced environment.
- Preferable mechanical or trade background.
- Behave like wellbeing and safety leaders.
- Share ideas, especially if different from others.
- Own the outcome and impact of actions.
- Strive for and recognize excellence.
- Actively listen to and respect colleagues’ views and ideas.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
