Job description
- 18-month contract with possibility of extension
- Multiple Federal Government opportunities in Paramatta
- $44 per hour + super
The Role
The APS4 Payments Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.
The position will also provide operational and administrative support that is informed and directed by sound knowledge and may undertake some research and analysis activities
Responsibilities may include but are not limited to:
- Investigating and resolving outstanding payment requests that have been rejected through the clients provider and participant portals.
- Engaging with internal and external stakeholders to resolve payment enquiries.
- Processing manual payments to providers and self-managed participants.
- Working to resolve payment issues, guided by legislation, policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
- Contribute to decision-making within the team/work area.
- Consistently meeting team and individual work resolution targets.
- Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
- Maintaining an awareness of government decision-making processes, Agency guidelines and regulations
- Previous experience in processing and resolving payments.
- Strong customer service and communication skills along with excellent attention to detail.
- Ability to manage competing priorities while maintaining high work standards and accuracy.
- Experience in building relationships both with internal and external stakeholders.
- It is highly desirable that applicants have an understanding of or lived experience in the field of disability.
In order to be considered applicants are required to hold an Australian Citizenship or Permanent Residency.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy 02 9200 3671for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.