Salesforce Cloud Support

Posted 26 July 2022
Job type Contract
DisciplineGovernment, Defence, Emergency, Government

Job description

About the Organisation
This is a large federal Government department focussed on providing streamlined services to participants and providers.
About the role
This Agency is committed to providing access to its services for Participants and Providers through digital and cloud channels.  
They are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Office of the CIO (OCIO) seeks an experienced Salesforce Administrator to join our dynamic fast-paced team.

  • Maintain and configure Health Cloud and Service Cloud applications
  • Manage Salesforce Sandboxes and Scratch Org to support development teams.
  • Develop and continuously improve standards for Salesforce environment and release management.
  • Seek out automation opportunities for improved management of the Salesforce landscape
  • Perform ongoing system administration including maintaining user roles, monitoring application storage, security settings, profiles, sharing rules, workflow rules and data integrity
  • Troubleshoot identified Salesforce issues and work with external vendors to resolve them
  • Create release plans to deploy projects and BAU fixes into Production
  • Maintain platform security.
  • Install and configure 3rd party packages
  • Raise support tickets with Salesforce
  • Develop and maintain documentation on processes, policies, and configuration
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
  • Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts.
  • Attend daily stand ups to review and discuss improvements.
Essential Criteria
  • More than 3 years’ experience within Salesforce eco-system
  • Certified Salesforce Admin ADM201 or ADM211 (will be a stand out)
  • Repeated experience in SCRUM/ AGILE methodologies
  • Experience with Salesforce integration into other technology platforms.
  • Excellent communication skills
  • 'Quality focused' approach, to develop, improve, automate and implement streamlined processes
  • Ability to work in DevOps environment and configure and support CI/CD functions.
  • Experience in automating Salesforce Deployments and Environment Management tasks.
Desirable Criteria
  • Demonstrable experience in administration and configuration of Salesforce Service Cloud, Einstein Analytics and/or Health Cloud is desirable.
  • ITIL Foundation Certification and experience is highly desirable.
How to apply
If this role is of interest to you and you would like to know more then please don’t hesitate to contact Eden Morris 02 6162 7305

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.