Job description
Our client, a multi-national scientific organisation are seeking a technically minded and passionate customer service consultant to work in their Service & Support team!
As a Senior Service Operation Specialist, you’ll be the crucial link between customers and the Service team. You will be the main contact for customers needing instrument repairs. Coordinating with Field Service Engineers to ensure timely scheduling, job completion, and accurate billing, all while delivering an excellent customer experience!
Your responsibilities will include:
For a further private and confidential discussion please contact Brooke in our Mulgrave team on 03 8545 7502 or apply online today! Interviews to commence immediately.
**Please note only shortlisted candidates will be contacted**
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
As a Senior Service Operation Specialist, you’ll be the crucial link between customers and the Service team. You will be the main contact for customers needing instrument repairs. Coordinating with Field Service Engineers to ensure timely scheduling, job completion, and accurate billing, all while delivering an excellent customer experience!
Your responsibilities will include:
- Answering customer inquiries via telephone and Salesforce.
- Dispatching Service Orders to engineers, scheduling and confirming bookings.
- Liaising between customers and engineers, keeping both informed of job booking changes.
- Ensuring service levels are met and proactively addressing risks of non-compliance.
- Handling parts order processing and fulfillment.
- Prioritizing delivery for Key Accounts and Priority customers.
- Communicating parts ETA to Engineers and the Service back office.
- Managing urgent parts orders and monitoring aging orders.
- 2+ years Customer Service or Call Centre experience
- Supply Chain experience preferred but not essential
- Bachelor’s degree in science, engineering, or business management would be ideal
- Proficiency with Microsoft products, experience using CRMs and Excel
- Effective problem-solving and multitasking skills
- Customer-focused attitude with excellent interpersonal skills
For a further private and confidential discussion please contact Brooke in our Mulgrave team on 03 8545 7502 or apply online today! Interviews to commence immediately.
**Please note only shortlisted candidates will be contacted**
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.