Service Desk Analyst

Posted 02 August 2022
Salary$33.60 per hour
Job type Contract
DisciplineGovernment State, Helpdesk & Support

Job description

DFP Recruitment Perth are currently seeking a Service Desk Analyst to join our state government client for a six month contract in the Perth CBD starting ASAP.

Core duties & responsibilities:

Service Delivery
  • Provides first contact support for technology systems and services on a rostered basis.
  • Develops and sustains effective working relationships with colleagues, customers and clients.
  • Installs, maintains and supports technology services to set requirements.
  • Works in accordance with Service Level Agreements and Operational Level Agreements.
  • Performs account management involving Active Directory, Exchange and internal applications.
  • Assists with desktop builds using SCCM.
  • Provides customer service of a high calibre to all customers to achieve ongoing customer satisfaction.

  • Possession of ITIL Foundation Certificate and/or significant experience in an ITIL environment.
  • Relevant technical expertise and aptitude including relevant technology support activities.
  • Experience in mobile device management (Android / iOS: phones, iPads, tablets).
  • Demonstrated service delivery experience, including knowledge of the installation of PC hardware and software technologies and use of service management methodology and processes.
  • Excellent communication skills (written, verbal and interpersonal) including the ability to develop a rapport with internal customers.
  • Sound conceptual and analytical skills.
  • Sound planning and organising skills including the ability to prioritise tasks and to cope with competing demands and priorities.

The successful candidate must be fully vaccinated against covid-19, including a booster if eligible.

If this opportunity sounds like the right fit for you, please apply now with your CV and a cover letter demonstrating your suitability against the above. If you are successful, a member of the team will contact you to discuss the position in detail.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.