Job description
Job Title: Service Desk Analyst
Location: Regional WA – Bunbury & Collie
Hourly rate: $38 - $40 p/h +super
Employment Type: 6-month temp Contract / Full-Time hours – 37.5
About the Role
Our state government client is seeking a skilled and motivated Service Desk Analyst to join our ICT team. This role is pivotal in delivering, maintaining, and supporting end-user standard operating environments across a range of devices, with a strong focus on Microsoft technologies.
As a Service Desk Analyst, you will provide high-quality technical support and contribute to the smooth operation of ICT services across metropolitan and regional sites. You’ll be part of a collaborative team, working in a dynamic environment that values innovation, service excellence, and continuous improvement.
Key Responsibilities
If you’re ready to take the next step in your ICT career and make a difference in public service, we’d love to hear from you. Please submit your resume today, interviews to commence immediately.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Location: Regional WA – Bunbury & Collie
Hourly rate: $38 - $40 p/h +super
Employment Type: 6-month temp Contract / Full-Time hours – 37.5
About the Role
Our state government client is seeking a skilled and motivated Service Desk Analyst to join our ICT team. This role is pivotal in delivering, maintaining, and supporting end-user standard operating environments across a range of devices, with a strong focus on Microsoft technologies.
As a Service Desk Analyst, you will provide high-quality technical support and contribute to the smooth operation of ICT services across metropolitan and regional sites. You’ll be part of a collaborative team, working in a dynamic environment that values innovation, service excellence, and continuous improvement.
Key Responsibilities
- Provide technical support for end-user environments, including hardware, software, applications, peripherals, and portable telephony devices.
- Deliver and maintain standard operating environments across various devices.
- Support IT asset lifecycle processes and procedures.
- Apply IT Service Management best practices and frameworks (e.g., ITIL, SIAM).
- Stay informed on contemporary ICT trends, developments, and standards.
- Travel between nominated work locations as required, including occasional regional travel and work outside standard business hours.
- ICT-related qualifications or equivalent industry-recognised certifications, or relevant experience in a medium to large organisation.
- Demonstrated experience in supporting Microsoft technologies and end-user environments.
- Strong understanding of ITSM methodologies and frameworks.
- Excellent interpersonal and communication skills.
- Ability to work independently and collaboratively within a team.
- Valid WA C Class or C-A Class Driver’s Licence.
- Commitment to road safety and compliance with LGIRS travel policies.
- Be part of a forward-thinking government department.
- Work in a supportive and inclusive team environment.
- Opportunity to contribute to meaningful public service initiatives.
- Competitive remuneration and flexible working arrangements.
If you’re ready to take the next step in your ICT career and make a difference in public service, we’d love to hear from you. Please submit your resume today, interviews to commence immediately.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
