Team Leader - Customer Service

Posted 17 November 2023
Salary$38.48 per hour
Job type Temporary
DisciplineCustomer ServiceSupervisor/Team Leader

Job description

About the Company:
Miele Australia is an independent family-owned company who have been in operation for over 120 years. Miele are the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality, durability and service of their products. Customers around the world remain loyal to the Miele brand.

The role:
Our people are the heartbeats of our organisation and are empowered to bring their authenticity to the workplace. Our culture of collaboration drives our diverse way of thinking and passion for continual evolution. We are Immer Besser.
Miele are seeking a customer centric and strong people leader to join the leadership team based at the Scoresby contact centre. As part of the leadership team, you will lead, motivate, develop and coach a team of contact centre consultants to improve team performance and contribute to the achievement of customer service and companywide revenue outcomes. We are seeking individuals who can empower the team to be self-managing, identify customer pain points, look for productivity opportunities and promote a positive and confident team culture.

You will:
  • Be open to learning and adapt and respond effectively to changing situations and challenges.
  • Coach front line team members to understand how their role can contribute to organisational strategies and how they can improve the customer experience;
  • Reinforce care for customers by respecting privacy, providing accessibility to services and support for customers who find themselves in vulnerable circumstances;
  • Create an environment where people are engaged and can perform at their best;
  • Ensure individuals have development plans in place to address areas of development and plan for career progression;
  • Support front line teams to work flexibly through different working arrangements where it meets business requirements. 
You have:
  • The flexibility to work across a 6 day rotating roster basis and to cover shifts required with reasonable notice;
  • Minimum 2-3 years supervisory/team leader contact centre experience preferable;
  • Experience using performance management daily to achieve a committed achievement oriented culture;
  • Proven ability to determine priorities, understand financials, manage operational resources and make sound business judgements;
  • Excellent communication skills – written, auditory and oral;
  • Experience managing difficult conversations and leading through change
  • Discounts on home appliances
  • The office is located at the Caribbean Park, World-Class business destination, surrounded by parklands and walking tracks creating a healthy and inspiring environment.
  • Secure onsite free car parking
  • Onsite childcare facilities
  • Other onsite facilities include Gym and Café
  • Attractive hourly rate! Weekend & evening shifts will accrue relevant shift allowances including public holidays
For our client, it’s all about their people! We’re looking for Team Leaders who are passionate about creating an exceptional team atmosphere, developing their team and enjoy interacting with customers to identify their needs. Your goal is to create a simple and brilliant customer experience as well as mentor and motivate your team!

Don’t delay! If you’re excited about this opportunity APPLY NOW! Interviews to commence immediately!!

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.