Technical Business Analyst - Salesforce

Posted 26 January 2024
Salary$655 - $730 per day
Job type Contract
DisciplineIT & Telecommunications

Job description

Technical Business Analyst - Salesforce.

The Opportunity

Our Government client is looking for a Salesforce Technical Business Analyst.
This is a contract role starting as an initial 1-year contract with another 1-year extension afterwards, paying $655 per day plus super and is be based in Richmond, Victoria. A short walk from public transport.
As this role is within the Federal Government, applicants are required to be Australian Citizens for this position.  

The Role:

Within the Office of the CIO, they are undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the organisations scheme. They are seeking a highly skilled and energetic Technical Business Analyst to join the OCIO.
You will provide business analysis, design, and agile collaboration skills to configure Salesforce solutions which improve the company through a better participant experience and a more effective scheme. You have an opportunity to really make a difference. 

• Assess business objectives, formulating solution options, and driving stakeholder support.
• Quickly connect business requirements particularly for Digital channels with the functional capabilities of the Salesforce application.
• Be part of agile delivery, capturing functional requirements, converting them to Epics and User stories.
• Lead (or play a key delivery role) in application solution design efforts.
• Work collaboratively with various technical and business stakeholders to form a fit for purpose solution in the digital channels, leveraging a strong working knowledge of Salesforce.
• Collaborate with external government agencies where appropriate.
• Progress to holding end-to-end functional responsibilities.
• Run sprint events as required.

 About you:
Candidates must be able to demonstrate:

• Minimum 3 years working as a Salesforce Functional Consultant or Senior Business Analyst with experience working in the digital portal or app channel.
• Business Process mapping background for B2C & B2B Service.
• Demonstrated experience facilitating workshops with senior and multidisciplinary stakeholders.
• Demonstrated systems delivery experience working in multi-disciplinary teams in Agile and similar methods to co-ordinate and assure systems delivery outcomes.
• Experience working with external parties on complex integrations.

Desirable Criteria

• Experience working with Salesforce Health Cloud, Service Cloud & Communities
• Demonstrated experience in ability to configure Salesforce Service, community cloud and Insurance industries (Vlocity) product as per business requirements including Proof concepts, Prototyping.
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

To Apply

As this role is within the Federal Government, applicants are required to be Australian Citizens. 
If you would like to be considered for this fantastic long-term contract role, please click APPLY NOW sending your resume in word format or for a confidential discussion please call Katrina Thorburn at DFP Recruitment on 0407862279.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.