Job description
- State Government Opportunity in Parramatta
- ASAP Start
- Initial 6-month contract with possibility of extension
- $35 per hour + Super
The Role
As an Advisory Officer, you will support a project reviewing pension income and insurance entitlements to ensure customers receive their correct benefits. Many of the customers rely on pension incomes as their sole source of income, making the accuracy of these assessments critical to their financial wellbeing.
Key responsibilities include:
- Reviewing customer income streams from government and overseas pension sources.
- Identify customers who may meet eligibility criteria for TPD insurance claims.
- Prepare documentation and escalate claims for internal legal review and approval.
- Maintain accurate records and update internal systems as required.
- Coordinate and track project activities, timelines, and deliverables.
- Communicate regularly with internal stakeholders to report on project progress and resolve any issues.
- Assist with the development of project documentation including reports, updates, and briefing materials.
- Apply project management tools and practices to ensure efficiency and consistency.
- A paralegal or insurance claims background (TPD or life insurance preferred).
- Strong analytical skills and the ability to assess claim eligibility against policy criteria.
- Experience in project coordination or financial service environments.
- Attention to detail and the ability to manage sensitive information appropriately.
- A customer-focused approach, particularly when supporting vulnerable individuals.
In order to be considered applicants are required to hold an Full Working Rights in Australia and be willing to undergo a Police Check if successful.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Olivia on (02) 6162 7336 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
