Job description
We are proud to be working with our Queensland State Government client; as the largest and most experienced provider of vocational education and training, the team is currently seeking several Customer Experience Officers to assist with Front Counter Enquires and Student Enrolments. You will also be called upon to support the team in other areas such as the contact centre, administration support and application processing.
As a Customer Experience Officer, you will:
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
As a Customer Experience Officer, you will:
- Provide timely and accurate information, advice, and support to students about courses, enrolment processes and payments.
- Resolve customer/ student enquiries through effective listening, problem-solving, and customer engagement techniques.
- Ensure customer information is recorded accurately and efficiently.
- Continually develop skills and knowledge through participation in formal and informal training.
- Ability to provide professional and consistent customer service, responding accurately and promptly to a wide range of customer needs.
- Strong time management skills with the ability to prioritise tasks, take initiative, and meet individual and team performance goals.
- Experienced in working in a fast-paced, customer-focused team environment.
- Technical skills in using multiple ITC systems, with strong literacy and numeracy skills.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
