Job description
Our State Government client is currently seeking experienced Service Officers to join their busy team to start on 29th April 2024 through to 30th June 2024 with a possible extension.
The role:
As a Service Officer you will contribute to the proactive collection of debt in a high-volume inbound and outbound contact centre environment. You will provide an excellent customer experience whilst also showing empathy and resilience.
About you:
What is in it for you?
To submit your application please click APPLY and include your resume and cover letter addressing the following:
How are your skills and experience aligned to the role?
What has motivated you to apply?
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
The role:
As a Service Officer you will contribute to the proactive collection of debt in a high-volume inbound and outbound contact centre environment. You will provide an excellent customer experience whilst also showing empathy and resilience.
About you:
- Demonstrated customer service experience in a challenging and high demand environment
- Strong communication skills and the ability to build rapport with a diverse range of clients.
- Strong ability to interpret and apply legislation and follow set procedures.
- Excellent organisational skills and the ability to negotiate effectively in finalising debts.
- Be self-motivated to achieve personal performance goals and be driven to contribute to team goals.
- Excellent computer skills and the ability to learn new systems.
- Experience in a high-volume contact centre will be highly regarded.
What is in it for you?
- Commencing 29th April 2024
- Excellent work environment, coupled with a supportive team.
- Full training provided, ongoing coaching and development.
- Attractive hourly rate + Super
- Full time hours (37.5 hours/ week) on a rotating roster between 8am and 6pm Monday to Friday
- Ipswich location
- Successful candidates will be required to undergo a national criminal history check.
To submit your application please click APPLY and include your resume and cover letter addressing the following:
How are your skills and experience aligned to the role?
What has motivated you to apply?
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.