APS4 Customer Service Officer - Employment Services

APS4 Customer Service Officers – Employment Services - Federal Government Client 

• $52.43 per hour + super
• Perth CBD based
• 37.5 hours per week
• Initial 12-month contract with possible ongoing direct with client

Our Federal Government client is currently seeking Employment Services Officers to join their team for a 12-month assignment with a view to the roles becoming ongoing. 

Positions are to commence immediately in the Perth CBD, and will be paid at the attractive hourly rate $52.43 + super per hour. 

ESOs interact with job seekers and employers through telephone, e-mail and web chat communication methods. As part of their usual duties, ESO’s will be:

• Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
• Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed.
• Conducting thorough investigations and using effective management strategies to address the concerns of complainants.
• Applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant.
• Identifying learning opportunities and providing mentoring to staff of lower classification levels where required.
• Employing a flexible approach to day-to-day work changes and shifting priorities.
• Maintaining accurate records within the Customer Relationship Management System (CRM)
• Researching, analysing, and making informed decisions based on the resources and guidelines provided.
• Navigating across multiple IT systems in real-time.
• Demonstrating excellent workplace behaviours including working within a team and promoting positive team culture.

The successful applicant should demonstrate the following:

• demonstrated experience in a contact centre environment or the employment services industry
• strong customer service and communication skills
• ability to work autonomously, navigate complex information and use sound judgement in making decisions
• strong digital literacy including the ability to navigate across multiple IT platforms in real time and type proficiently
• Communication skills to interpret complex information, tailor messaging and resolve issues. Web chat skills and knowledge highly regarded.

You will be offered:

• 37.5 hours per week between 7am – 7pm Monday to Friday
• Ongoing training and support
• Modern offices
• Reliable weekly payroll
• Dedicated consultant
• Staff benefits including discounted Health cover

This is an opportunity to work in a Federal Government environment, therefore we are only able to consider candidates who meet the following requirements:

• Australian Citizens
• Able to obtain a Baseline Security Clearance
• Able to obtain a clean current National Police Check

Please APPLY NOW, or alternatively if you are already registered with DFP, please contact your Consultant ASAP.

These roles are due to commence from August 2025.

Please note: You can only be represented by one agency, therefore if you have already spoken with another recruiter about these opportunities please do not apply.


Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.