Job description
Our State Government client is currently seeking experienced Customer Service Consultants to join their team on a temporary basis, with the possibility of extension.
The Role
As a Service Officer in a fast-paced call centre environment, you will manage both inbound and outbound calls with individuals and corporations to recover outstanding funds or negotiate payment arrangements. You will deliver a high standard of customer service while demonstrating empathy, resilience, and professionalism.
About You
What’s in It for You
If this sounds like the opportunity for you, click APPLY now to submit your resume. Interviews commencing immediately.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
The Role
As a Service Officer in a fast-paced call centre environment, you will manage both inbound and outbound calls with individuals and corporations to recover outstanding funds or negotiate payment arrangements. You will deliver a high standard of customer service while demonstrating empathy, resilience, and professionalism.
About You
- Demonstrated customer service experience in a high-demand or challenging environment
- Ability to engage with a diverse range of customers and build rapport
- Ability to interpret and apply legislation and follow set procedures
- Strong communication and negotiation skills
- Self-motivated, goal-oriented, and a strong team contributor
What’s in It for You
- Competitive hourly rate
- Temporary role from approximately 23 February 2026 to 30 June 2026
- Part-time hours: Monday to Friday, 9:30am – 2:30pm
- Full-time hours (8:30am – 4:30pm) required for the first 4 weeks for onboarding and training
- Supportive team and excellent work environment
- Training provided
- National police clearance required
If this sounds like the opportunity for you, click APPLY now to submit your resume. Interviews commencing immediately.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
