Job description
Our State Government client is seeking experienced Service Officers to join their busy contact centre team in Ipswich. This role runs from 15 September 2025 to 30 June 2026, with the possibility of extension.
The Role
As a Service Officer, you will manage debt collection activities in a contact centre environment via phone and written correspondence. You will balance empathy, resilience, and professionalism to deliver excellent customer experiences while achieving performance targets.
About You
What’s on Offer
How to Apply
Click APPLY and include your resume and cover letter addressing:
Please note: Appointment is subject to a satisfactory National Criminal History Check.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Role
As a Service Officer, you will manage debt collection activities in a contact centre environment via phone and written correspondence. You will balance empathy, resilience, and professionalism to deliver excellent customer experiences while achieving performance targets.
About You
- Proven customer service experience in a high-demand or challenging environment
- Strong communication skills with the ability to build rapport across diverse client groups
- Ability to interpret and apply legislation, follow procedures, and work within policy
- Skilled negotiator, with excellent organisational and problem-solving abilities
- Self-motivated, driven to achieve personal and team goals
- High level of computer literacy with the ability to quickly learn new systems
- Previous high-volume contact centre experience (highly regarded)
What’s on Offer
- Start 15 September 2025
- Full-time hours (37.5/week) on a rotating roster between 8am–6pm, Mon–Fri
- Supportive and inclusive work environment
- Full training, ongoing coaching, and development opportunities
- Ipswich location
- Attractive hourly rate + Super
How to Apply
Click APPLY and include your resume and cover letter addressing:
- Why you are interested in this position
- How your skills and experience make you a suitable candidate
- Your response (300 words or less) to: "Can you share an example of a time when you resolved a difficult situation? Outline any factors you considered and explain the techniques you used."
Please note: Appointment is subject to a satisfactory National Criminal History Check.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
