Job description
An exciting and rewarding opportunity to join our Federal Government client where you will be able to make a difference to our community. This role will be at the APS4 level equivalent.
The Role
Working within the Scheme Reform and 3P Transition Branch, help support large change programs within Service Delivery including the Reform for Outcomes (RfO)Team. The RfO Team comprises of four frontline Initiatives to support and deliver better outcomes for people with a disability. The APS4 Planner provides operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertakes some research and analysis activities. Depending on location the position may have direct contact with participants.
Responsibilities of the role include but are not limited to:
As this role is within the Federal Government, applicants must be an Australian Citizen. These roles are full-time business hours for a 12 month period with view to extension, based in Brisbane CBD, Ipswich or Robina.
If you are interested in this role, please APPLY NOW by clicking the available link.
#scr-casandra-hogan
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Role
Working within the Scheme Reform and 3P Transition Branch, help support large change programs within Service Delivery including the Reform for Outcomes (RfO)Team. The RfO Team comprises of four frontline Initiatives to support and deliver better outcomes for people with a disability. The APS4 Planner provides operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertakes some research and analysis activities. Depending on location the position may have direct contact with participants.
Responsibilities of the role include but are not limited to:
- Analysing participant records using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to help reduce overspending
- Working with participants and their representatives via telephone communication, to identify current circumstances and spending patterns
- High quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures
- Research and review decisions and manage moderately complex cases with the assistance of staff at higher classification level
- Completing administrative and data entry tasks relating to participants
- Contributing to the achievement of key performance indicators, including planning targets
- Strong communication and interpersonal skills (written and verbal)
- Ability to manage difficult conversations
- Competent IT and data analytical skills
- Time management and ability to prioritise and manage workload
- Work independently but also able to work effectively in a team
- Ability to manage multiple participant records at once
- Must be able to work from office during training period
As this role is within the Federal Government, applicants must be an Australian Citizen. These roles are full-time business hours for a 12 month period with view to extension, based in Brisbane CBD, Ipswich or Robina.
If you are interested in this role, please APPLY NOW by clicking the available link.
#scr-casandra-hogan
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
