Job description
APS 4 Complaints Officer
The Agency is seeking 4 Complaints Officer to join their fast-growing team.
Duties of APS 4
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
- APS 4 $43.82 Hourly Rate / + Super
- Deakin, ACT
- 12-month contract (possible extension)
The Agency is seeking 4 Complaints Officer to join their fast-growing team.
Duties of APS 4
- Supporting the coordination of complaints received by the agency including resolving at point of entry, assessing, recording and referring as required.
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.
- Resilience, flexible, efficient, organised, detail orientated, empathetic, high analytical skills, proficient in Microsoft Suite products.
- Ability to manage competing priorities.
- Ability to manage work that may include sensitive content, including abuse, harm, and neglect of people with a disability.
- Experience working in an MP Office or within a Parliamentary and Ministerial Branch within the Government.
- Experience with high-volume Complaint functions.
- Experience in Disability related fields.
- Experience in difficult conversation, conflict resolution and managing expectations.
- Applicants must hold Australian citizenship.
- Applications close on 19/07/24.
- Agency background checks.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.