Job description
APS6 Case Manager
The Case Management Branch manages all external review applications in the active Tribunal. The branch aims to improve the experience of current and prospective participants in the Agency by resolving applications for review in a timely and consistent manner.
About the Role
The APS6 Case Management is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies, and precedents.
The position is a team leadership position within the Agency and will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the Team Membership within the work area.
The APS6 Case Management has reasonable autonomy and accountability to exercise both initiative and judgement to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within the functions.
The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the Agency’s objectives.
Responsibilities of the role include but are not limited to:
How to apply
If this role is of interest to you and you would like to know more then please don’t hesitate to contact Mishael Solomon via msolomon@dfp.com.au or 02 6162 7313
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
- 12-month contract
- Deakin Location
- $60ph + Super
The Case Management Branch manages all external review applications in the active Tribunal. The branch aims to improve the experience of current and prospective participants in the Agency by resolving applications for review in a timely and consistent manner.
About the Role
The APS6 Case Management is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies, and precedents.
The position is a team leadership position within the Agency and will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the Team Membership within the work area.
The APS6 Case Management has reasonable autonomy and accountability to exercise both initiative and judgement to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within the functions.
The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the Agency’s objectives.
Responsibilities of the role include but are not limited to:
- Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
- Resolving matters through case management of applications in relation to reviewable decisions including plan and access decisions.
- Undertaking case management of complex matters and analysing to develop options for early resolution
- Obtaining necessary information and advice to effectively resolve team matters
- Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles
- Attending Case Conferences, Conciliation's and Hearings conducted by the Team
- Preparing documents detailing resolution options and outcomes at Case Management meetings
- Assessing and responding to priorities and risks, including risk to the participant, and the Agency
- Preparing and maintaining electronic record keeping, including evidence supporting decision making processes and justifying conclusions reached during the case management process
- (NOTE: the key responsibilities of the role are based on current priorities and may change over time)
How to apply
If this role is of interest to you and you would like to know more then please don’t hesitate to contact Mishael Solomon via msolomon@dfp.com.au or 02 6162 7313
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.