Job description
APS 6 – IT Service Management Officer
The APS6 IT Service Management Officer is responsible for operational management of one of the integrated practices operated by the Service Management Office, for example: Release Management, Change Enablement, Problem Management etc. It has specialisation in one practice and supports other practices within the Service Management Office
Duties
For further details, please contact Mishael Solomon on 02 6162 7317 or email via MSolomon@dfp.com.au
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
- $72 - $80 / Hourly (+ Super)
- Canberra
- Contract (12-months, possible extension)
The APS6 IT Service Management Officer is responsible for operational management of one of the integrated practices operated by the Service Management Office, for example: Release Management, Change Enablement, Problem Management etc. It has specialisation in one practice and supports other practices within the Service Management Office
Duties
- Identifying, documenting and categorising practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
- Engagement with technical owners and stakeholders, and facilitation of relevant forums to enable efficient resolution of practise work items to effective business outcomes.
- Reporting on practice operations and performance.
- Identifying, developing, and implementing continuous improvements to practice capability, maturity, and performance.
- Engagement with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc
- Demonstrated minimum 5 years’ IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc.
- Demonstrated experience working in high performing, collaborative team environment both in person and virtually.
- Demonstrated experience working with stakeholders, vendors, technical and business resources to achieve effective outcomes.
- Demonstrated high standard of written and verbal communication skills.
- Demonstrated high level conceptual, analytical, and problem-solving skills.
- Demonstrated strong commitment to meeting agreed work targets and standards.
- Experience in other related IT practices such as Service Desk, Software Development, Infrastructure Management etc.
- Experience in technical documentation e.g. process or policy design.
- Experience with Atlassian JIRA Service Desk and/or Confluence.
- Experience working in Government or providing services to Government agency.
- Applicants must hold Australian citizenship.
- National Criminal History Records Check and completion of the Agency’s screening checks.
For further details, please contact Mishael Solomon on 02 6162 7317 or email via MSolomon@dfp.com.au
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.