Job description
Our client is the world’s largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. They provide end-to-end expertise across financial services operations with proprietary software and solutions to service their customers.
About The Role:
As a Contact Centre Officer, you will be required to learn about our clients’ products and services and effectively communicate this information to their customers. Additionally, you will build strong working relationships with internal stakeholders, team members, and other operational staff.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
About The Role:
As a Contact Centre Officer, you will be required to learn about our clients’ products and services and effectively communicate this information to their customers. Additionally, you will build strong working relationships with internal stakeholders, team members, and other operational staff.
- Answer and respond to general advice enquiries and proactively capture feedback and data obtained during the interactions.
- The timely response to all correspondence from members
- Responsible for proactive telephone contact with customers in line with approved outbound Campaigns
- Assist members and beneficiaries in a time of need with empathy and in a professional manner.
- Demonstrated experience in outbound service Contact Centre teams
- Ability to work independently as well as in a team environment.
- Process-oriented and have great attention to detail, with the ability to multitask.
- Proven ability to work on tasks independently, whilst contributing to the team goals.
- Confidence in engaging with members and external stakeholders, maintaining a pleasant phone
- manner and great attitude.
- Ability to perform fundamental computer tasks, with advanced skills in Word, Outlook, and Excel.
- Demonstrated ability to provide exceptional customer service.
- Understanding of the superannuation and financial services industry would be advantageous.
- RG 146 complaint or commitment to undertaking study (desirable)
To Apply: If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on (02) 9200 3683 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.