APS4 Claims Assessor

Posted 12 May 2022
Salary$44 per hour
Job type Contract
DisciplineAdministration & Support, Government Federal

Job description

We are seeking a number of experienced Claims Consultants to fill temporary full time positions within this Federal Government Department, located in the Melbourne CBD.

This position would perfectly suit someone who has claims/insurance or banking/finance experience who is wanting to further their career within the public sector. This opportunity is an initial 12-month contract position with possibility of extension.

Once trained and competent in the position, there is the opportunity to move into a higher-level Assessor role.

The Role and Responsibilities

 The role will involve managing a caseload of claims at various stages and facilitating payment of compensation benefits to eligible clients. You will be required to exercise your judgement to make determinations based on gathered evidence and the application of relevant legislation. There is a significant degree of stakeholder engagement and the highest level of customer service is essential.

Responsibilities include:
  • End to end management of claims
  • Interpreting legislation and service details and make determinations for entitlements
  • Actively investigating claims, working with clients and stakeholders to supply evidence to inform decision making
  • Providing a high-level direct service to clients, including other government departments and agencies
  • Responding to incoming mail and electronic correspondence
  • Handling escalated enquiries; and
  • Undertake other administrative duties as directed

About You 

Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role.

In addition, you will demonstrate the following:
  • Experience in claims/case management
  • Excellent computer skills / the ability to learn new systems
  • Be able to build rapport with both internal and external stakeholders
  • Respond to queries in an efficient and professional manner
  • Demonstrate excellent written and verbal communication skills
  • Have the ability to understand and apply relevant legislation and policy
  • Ability to be resilient and handle complex and sensitive enquiries

As this role is within the Federal Government, applicants are required to be Australian Citizens.
If you are interested in this role, please APPLY NOW or call DFP Recruitment on 03 8632 9900 for further information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.