APS5 Case Officer

Posted 13 November 2023
Salary$42.67 per hour, Benefits: 15.4% Super
Job type Contract
DisciplineGovernment FederalGovernment

Job description

The Opportunity

DFP Recruitment are currently supporting a medium to large Federal Government agency in sourcing a APS5 Case Officer for a national program.

This contract offers a generous hourly rate with accrued leave, overtime and 15.4% superannuation. 
You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.


The Case Officer will be required to manage a caseload and apply relevant legislation to assess applications for validity, make recommendations on eligibility and offer advice on decisions. You will:
  • Communicate with applicants, nominees and relevant institutions including making telephone calls including about the decisions from Independent Decision Makers.
  • Keep accurate and comprehensive records (including report writing, case notes, and official records).
  • Advise applicants on relevant legislation, policy, procedures, and payments.
  • Resolve applicant enquiries.
  • Provide quality control and quality assurance on applications and check the work quality of others.
  • Maintain an ability to maintain a well-developed understanding of relevant legislation and policy frameworks.

About You

Our ideal candidate will have strong abilities in interpreting and applying legislation.  Your background may include a range of experience including but not limited to case management, nursing, complaints handling, social work and dealing with reportable incidents.

In addition, you will be able to demonstrate the following:
  • Ability to interpret complex information and identify key aspects to support validation, assessment, and recommendation processes.
  • High level research and analytical skills to make accurate conclusions based on information and evidence.
  • High level of accuracy and attention to detail in reading, writing, and talking about applications, their processing and recording.
  • Ability to develop and maintain relationships with internal and external stakeholders.
  • Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.
  • Empathy and understanding and communicates effectively in a trauma informed way including through letters and reports.
  • Sound judgement and logical reasoning in decision making and is accurate when dealing with detailed information and documentation.
To Apply  

Applicants are required to hold Australian Citizenship with the ability to obtain and maintain a Baseline Security Clearance
If you are interested in this role, please APPLY NOW or call DFP Recruitment on (03) 8632 9900 for further information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.