APS5 Case Quality Management Officer

Posted 14 July 2022
Salary$53.63 per hour
LocationMelbourne CBD
Job type Temporary
DisciplineGovernment Federal, Government, Defence, Emergency

Job description

We are seeking experienced Quality Officers to join the Case Management team within the Administrative Appeals Branch of this Federal Government Agency based in Richmond. These opportunities are available at the APS5 equivalent, paying $53.63 per hour plus super.

The Role

Joining the Case Management team who are responsible for reviewing consistency and quality of operational activities against standards, procedures and practices associated with resolving matters before the Administrative Appeals Tribunal (AAT).
The team focuses on identifying key trends, sharing these with the case management leadership to drive improvements in performance and quality.
The APS5 Case Management Quality position will be responsible for a range of activities, including:
  • Managing a range of quality reviews
  • Providing professional and technical commentary to review findings to improve decision making, resolution practice and performance
  • Conducting quality assurance and quality control activities in relation to case management processes
  • Providing support and guidance to team members to enhance quality and correctness of technical skills and knowledge
  • Assisting the develop and implementation of improvement strategies
  • Managing complaints and feedback from the AAT and respond to FOI requests
The APS5 Case Quality Management position will also provide support to the management of the team, provide strategic direction, delivering on the operational requirements to team members.

About You

  • Experience in a statutory environment, dispute resolution, and Operational Quality.
  • Desirable candidates have experience with the AAT within a Federal Government environment
  • Demonstrate strong attention to detail
  • Present excellent communication skills, both verbal and written
  • Possess strong planning and organisation skills and strong time management
  • Experience in data collection, data management and analysis, problem analysis
  • Focus on continuous improvement with a coaching outlook

To Apply

As this role is within the Federal Government, applicants are required to be Australian Citizens.

If you are interested in this role, please APPLY NOW or call DFP Recruitment on 03 8632 9900 for further information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.