APS5 Redress Contact Officer

Posted 12 June 2024
Salary$0 - $44.38 per hour
Job type Contract

Job description

Our federal government client is seeking experienced candidates for multiple APS5 Redress Contact Officer opportunities in Perth CBD.

Rate: $44.38 per hour plus 15.4% Superannuation (equates to $86,541 per annum)
Location: Perth CBD
Hours: Full-time – 37.5 hours per week
Duration: 6-12 months with possible extension
Type: Max-term contract (annual, sick and flex leave entitlements included)

Work From Home: Office based only - No WFH flexibility

Position: APS5 Redress Contact Officer

Job purpose
The Redress Service Delivery Branch is responsible for managing the end-to-end process for Applications made under the National Redress Scheme. This includes liaising with applicants over the phone, receiving, validating and progressing applications for Redress and advising outcomes to applicants.

Redress Officers in the Service Delivery Branch provide direct services to applicants including Case Coordination, Contact Officer, letter drafting and payment issuing.

Apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018, and relevant policies, procedures and guidelines to progress applications
Make and receive calls to applicants and their nominees. This includes receiving calls from the National Redress Scheme phone line
Prepare, edit and quality check letters and notices sent to applicants, nominees and institutions
Conduct detailed research and prepare complex request for information packages
Code application information in Case Manager, keeping accurate and comprehensive records

Communicate confidently and present messages in a clear, concise and articulate way
Write, edit and proof-read documents and case file notes
Manage time and organise work against performance expectations
Develop and maintain stakeholder relationships
Research and make decisions based on a subject matter knowledge and judgement
Legislation, policies, procedures and information management requirements
Relevant government privacy, ethics and workplace health and safety and security protocols
Ability to interpret complex information and identify key aspects to support validation, assessment and recommendation processes
High-level research and analytical skills to make accurate conclusions based on information and evidence
High level of accuracy and attention to detail in reading, writing and talking about applications, as well as the processing and recording of information
Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with a high workload in a high-risk environment

Must be an Australian Citizen and be able to provide documentation to support this.
Must hold a Baseline security clearance or be able to obtain and maintain this level of clearance.
Each candidate is to write a 250-word pitch about why they want to work at the Redress Scheme.

Please APPLY NOW with your updated resume and send an email to Jesse at DFP Recruitment Perth on jchiplinsky@dfp.com.au with the following information:
Are you an Australian Citizen?
Do you currently hold a Baseline security clearance?
If not, are you able to provide adequate documentation to obtain and maintain this level of clearance?
Do you have previous experience working with vulnerable people?

For anymore information, please call 08 9287 9800 and ask for Jesse at DFP Recruitment Perth.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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