APS5/6 Case Management Officers

Posted 10 May 2022
Salary$53.63 - $58.50 per hour
LocationMelbourne CBD
Job type Temporary
DisciplineGovernment Federal, Government, Defence, Emergency

Job description

We are seeking experienced Case Managers and Leaders to join the Administrative Appeals Branch within a Federal Government Agency based in either Geelong or Melbourne. These opportunities can be APS5 or APS6 equivalent, paying between $53.63 and $58.50 per hour plus super.

The Role

The Case Management Officers will be responsible for preparing assessing and instructing in cases filed in the Administrative Appeals Tribunal. The roles play an integral part of the Early Resolution Model, designed to improve the experience of the departments’ participants. The role involves preparing and attending Case Conferences, Conciliation Conferences and Hearings, as well as providing timely and clear instructions to internal and external lawyers representing the federal government department.
The APS5/6 Case Management position will be responsible for a range of activities, including:
  • Effectively managing end to end case management activities within a high volume and broad complex environment
  • Demonstrate sound judgement, high level independence, and problem-solving skills.
  • Resolving matters through case management of AAT applications in relation to reviewable decisions.
  • Being accountable for effectively organising and managing high volume of cases covering a diverse range of complex issue.
  • Obtaining necessary information and advice to effectively resolve AAT matters
  • Apply alternative dispute resolution methods and advocacy skills to resolve applications and reviews.
  • Prepare documentation required for resolution options, outcomes, and case management meetings.
  • Utilise strong interpersonal, liaison, and negotiation skills, directly liaising with AAT applicants and their representatives
  • Prepare and maintain database software, including evidence supporting the decision-making process and justifications of conclusions reached during the case management process.
The APS5/6 Case Manager will also provide support to the management of the team, provide strategic direction, delivering on the operational requirements to team members.

About You
  • Qualifications in law or related discipline will be reviewed favourably
  • Previous experience within a similar role
  • Demonstrate the ability to deliver outcomes and manage workloads to meet timeframes
  • Demonstrate the ability to make sound judgements and develop options to solve problems
  • Strong communication and relationship skills including;
  • Ability to prepare documents, such as those that explain a position under legislation
  • Ability to listen and communicate clearly and effectively
To Apply

As this role is within the Federal Government, applicants are required to be Australian Citizens.

If you are interested in this role, please APPLY NOW or call DFP Recruitment on 03 8632 9900 for further information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.