Job description
Our client is currently seeking APS6 Case Management Officers to join the team within a Federal Government Agency based in the Adelaide CBD.
The External Review Case Management Branch manages all external review applications in the Administrative Review Tribunal. The branch aims to improve the experience of current and prospective participants in the Agency by resolving disputes in a timely and consistent manner.
Responsibilities may include but are not limited to:
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call Sophie Haines on 8400 4400 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The External Review Case Management Branch manages all external review applications in the Administrative Review Tribunal. The branch aims to improve the experience of current and prospective participants in the Agency by resolving disputes in a timely and consistent manner.
Responsibilities may include but are not limited to:
- Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.
- Undertaking end to end case management activities, with appropriate line manager input and oversight.
- Resolving matters through case management of ART applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
- Undertaking case management of complex ART matters, undertaking analysis and developing options for early resolution.
- Obtaining necessary information and advice for the effective resolution of ART matters.
- Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
- Attending Case Conferences, Conciliations and Hearings conducted by the ART.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the Agency.
- Preparing and building participant plans to reflect funded supports.
- Demonstrated ability to think critically and make informed decisions in an efficient manner.
- Experience in individual case management, particularly involving risk and vulnerable participants.
- Highly developed stakeholder engagement skills and the ability to partner with internal and external stakeholders.
- Strong analytical skills and ability to engage in complex problem solving and issues management.
- Highly developed written and verbal communication skills, including the writing of executive briefs.
- Demonstrated ability to work well within teams to meet tight tribunal deadlines.
- Ability to manage a portfolio of complex and sensitive matters, and to assess and respond to changing priorities
- Knowledgeable about supports for people with disabilities.
- An understanding of or lived experience in the field of disability is highly desirable.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call Sophie Haines on 8400 4400 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
