Business Support Advisor Part-Time

Posted 08 February 2024
Salary$56850 pa base + Penalty Rates (prorata)
Job type Part Time
DisciplineCall Centre OperatorCustomer Service

Job description

Our Transport Ticketing solution client is looking for a Business Support Advisor (Part-Time) tasked with providing frontline technical assistance to their customers, troubleshooting basic issues, and delivering outstanding customer service. This role requires responding to customer inquiries, resolving problems, and escalating complex issues to a Business Support Specialist when necessary.
Your Role:
In this role you will be responsible for:
  • Customer Support: Serve as the primary point of contact for customer inquiries, technical issues, and general support related to our clients’ ticketing systems. Responding to customer inquiries via various communication channels including email, phone, and chat.
  • Technical Troubleshooting: Troubleshoot basic technical issues reported by customers, utilising established guidelines and knowledge base resources. Assisting customers with account setups, password resets and system navigation.
  • Incident Management: Manage and prioritize support tickets according to defined service level agreements.
  • Customer Relationship Management: Build and maintain positive relationships with customers, establishing trust and confidence in our clients’ products and services.
  • Knowledge Management: Contribute to the development and maintenance of knowledge base, including FAQs, troubleshooting guides and best practice documents,
What you will need to succeed:
  • Excellent customer service skills (contact centre preferred)
  • Strong computer skills
  • Extremely efficient and well organised
  • Excellent written and verbal communication skills
  • Work independently and as part of a team
  • Ability to build relationships with stakeholders
  • Learn quickly and adapt to changing situations
Role Overview
In addition to Full Working Rights in Australia,
  • Immediate Start 
  • Shift work - 24/7, 365 rotating roster
  • Shifts are 7 am -3 pm, 3 pm - 11 pm -11pm -7am 
  • 7 am - 3 pm shifts are onsite, Melbourne CBD based. 
  • Offering 3 shifts per week 
  • Permanent Shifts
  • Paid in accordance with the Level 2 Clerks Award (Penalties applied)
If you are looking for a new role with excellent career development, then please apply or reach out to Harley Darmanin at DFP Recruitment

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